top of page

Frequently Asked Questions

Find all your answers about how to become an explorer!

  • What are the recommended ages for an Explorer?
    Anyone interested in learning more about U.S. geography.
  • What is included in an Explorer package?
    Welcome Letter from Pando 17”x 11” vinyl wall map of the United States with each state sticker Customized canvas Pando drawstring bag with insignia Pando figurine Pando pad and pen Pando Sticker Every week Explorers will receive at least two state postcards until all 50 states have been received.
  • How quickly will I receive my welcome package after placing my order?
    Expect 5-10 business days from receipt of order inside the U.S. Tracking of shipping information can be obtained by logging into My Account.
  • How was your product developed?
    Leading up to and prior to the release of our service, Pando has worked closely with many educators as well as parents and children in several test groups in order to validate content and end user experience.
  • What is your cancellation policy?
    While we are confident that you will enjoy your time as an Explorer, should you decide it's not for you please send an email to with the order number and an explanation of the issue or problem. Return shipping costs would be the responsibility of the customer.
bottom of page